MCMH + Clinics Patients & Visitor Guide:
Montgomery County Memorial Hospital + Clinic serves Red Oak, Iowa and beyond, providing excellent patient centered care. Explore our hospital policies and patient resources including, bill pay, visiting hours, financial assistance, up-to-date health news and more. We are proud of our providers, our employees and the volunteers who continue to be committed to you and to your family's healthcare needs and wellbeing; and to improving the quality of life of all the people of Montgomery County and beyond!
Montgomery County Memorial Hospital Visitors Guide
Our goal is to provide our patients and visitors with a welcoming and supportive environment. Service excellence is about treating you with respect, helping you understand what's happening and why, and going the extra mile to exceed your expectations.
During your stay, you can expect that we will:
- Respond promptly to our patient's healthcare needs
- Provide patients with safe and high-quality care
- Be friendly and treat you with courtesy
- Maintain clean and safe surroundings
- Protect the privacy and confidentiality of your patient information
If you're visiting MCMH + Clinics in Red Oak, explore out visitor's guide.
|Handicapped parking is available in all parking areas. Visitors are asked to park in the visitor parking lot near the front entrance of the hospital. If a patient's vehicle must be left in the hospital parking lot during their stay, the hospital cannot be liable for damage to that vehicle.
|Food Services & Cafeteria Hours
Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. At MCMH + Clinics, you will receive a menu to select from daily. Simply check the menu items you would like and place on your meal tray or leave the menu on your bedside table. You may not receive a menu if your prescribed diet is highly restrictive or if you are fasting for a medical procedure or test. If visitors in your room would like to order from your menu, they are welcome to request a guest tray. Guest trays are prepared and delivered for $5 each. Visitors are also welcome to eat in the cafeteria.
A Registered Dietitian is available to provide patients and families with nutrition education and support. If you have a particular preference or concern regarding your meal, ask to speak to our dietitian. Please check with your nurse or caregiver before eating or drinking anything brought in from an outside source.
- Grab and go items, snacks, rolls, beverages and cold items are available from 6:00 am to 7:00 pm
- Breakfast is served from 6:30 am to 9:30 am
- Lunch is served from 11:30 am to 1:15 pm
- Supper by special order only. Orders must be placed by 3:00 pm
Get More Information on the Cafeteria
|Lemon Tree Gift Shop
The Lemon Tree Gift Shop, located in the lobby at the main entrance, is staffed by members of the Auxiliary and offers a variety of personal items, candy, cards, balloons, jewelry, purses, and gift items. The store is sales-tax free.
- Store hours: Monday through Friday 10:00 am - 2:00 pm
Learn More About Our Gift Shop
Prioritizing Comfort & Care for Our Patients
At MCMH + Clinics, we strive to make out patients and guests comfortable at all times. Please let us know if there is anything we can do to improve your comfort and our level of service to you. We also want you to feel free to ask questions or express concerns about your treatment or our services.
Your comments and suggestions regarding your care and environment are invited and always welcomed. If you wish to recognize an employee who provided exceptional care, or if at any time you feel your care has not met your expectations, please contact the Nurse Manager of your unit. We are here to serve you.
Safety & Hospital Policies
Montgomery County Memorial Hospital is committed to providing excellent care in a safe environment. Safety is a top priority for all of us as we deliver care to our patients. Everyone has a role in ensuring your safety during your stay with us. As the patient, you also play an important part in making your care safe and effective by becoming an active member of your healthcare team.
Patients are provided with all of our hospital policies in the Patient and Visitor Guide upon check in. It is very important that you feel confident about the safety and quality of the care you receive at MCMH + Clinics. If you ever feel our efforts are less than excellent, please let us know. It is our pleasure to care for you. MCMH + Clincs has the following policies in place with that in mind:
|MCMH + Clinics is a smoke-free campus. For the health of our patients, visitors and staff, smoking/vaping or the use of Tobacco products is not allowed anywhere on the campus. If you are interested in information about smoking cessation options, ask your nurse or caregiver to contact one of our smoking-cessation certified respiratory therapists.
| Personal Belongings and Electronics
|MCMH + Clinics is not liable or responsible for any theft, loss or damage to personal belongings that are not requested to be stored. Please do not bring valuables such as jewelry, documents, electronic equipment or large amounts of money to the hospital. Any valuables you have with you should be sent home. If this is not possible, ask your nurse or caregiver to help you make arrangements for items to be placed in the hospital safe until you are discharged. To prevent damage or loss, eyeglasses, hearing aids and dentures should be kept in safety containers when not in use. If you notice an item is missing, please notify your nurse. We will make every effort to help you find it.
| Fire Drills
|For your safety, the hospital regularly conducts fire and disaster drills to prepare staff in the event of an actual emergency. Please cooperate by following the directions provided by our staff. If you hear bells or alarms sounding, remain where you are at the time and staff will direct you.
As professional members of your healthcare team, social workers are dedicated to providing patient resources to help you and your family deal with any ongoing healthcare issues, as well as social, emotional, financial and other issues that you may experience in relation to your medical condition and procedure. We encourage you to express a need for this service through the nurse or your provider.
Learn More About Social Services